About
Better Hotel Bureau
is an
independent hotel quality improvement service, BHB takes guest
suggestions and ideas and develop it to a feasible format. Hotel Guests
design the hotels not hotel operators.
Other methods of hotel guest feedback are largely focused on problems
and finding a way solving them that often results in resentment. BHB's
approach is different, participating hotel's invite their guests to give
us their ideas on how a hotel should be and what they want to see. Hotel
operators welcome these ideas turning their services to guest
expectations.
Our surveys therefore are NOT marketing surveys designed to sell you a service and or product, but "Discovery Surveys" to understand and analyze true preferences of the hotel guests.
| Goals | |
| 1 | Improve hotel quality based on guest expectations and ideas. |
| 2 | Introduce QIPS quality points to the hotels. |
| 3 | Focus on guest ideas and not complaints. |
| 4 | Creating an open dialogue between hotel operators who sincerely strive to make their services meet guest expectations and the guests who try to help hotel operators with their ideas, interests and expectations. |
Policies Please visit the
"Policies" Page for details.
Hotels participating in the Better Hotel Bureau program are
listed here. These are the hotels whose concern is creating a
healthy guest service structure. BHB is here to help.
QIPS or The Quality Index Point System is a great tool for
guests to find better accommodations and yet an even greater tool for the
hotel operators to check the quality of their own service without
losing points and fines to franchisers. Face it, most hotels
refuse to take care of their guests because franchise
companies impose fines on them. Therefore the the customers lose.
Service doesn't get better because hotels are too busy trying to
dispute the guest claims mainly because they don’t want to lose points
and get fined.
QIPS, keeps the guests satisfied and coming back. How? By shifting a hotel concerns from losing
points and paying fines to taking care of the guest.
Comments are welcomed by BHB and member hotels.
For the hotel manager who is striving to increase the quality of the hotel, an unsatisfied guest could be an asset because that particular guest's comments will assist the hotel manager in a way no other could.
We encourage you to get in touch with the hotel first if
you have a complaint. Your next step should
be using this Website to express your concerns. BHB will not accept
duplicate complaints, such as if you have already contacted another
entity in addition to the hotel. Keep in mind, you must be a
registered guest at the hotel.
Contact BHB if you have any concerns. Our preferred method is
this site. The other options are regular mail, toll-free number, and
toll-free fax.