Q.I.P.S.
QIPS or The Quality Index Point System
is a great tool for guests to find better accommodations and yet an
even greater tool for the hotel operators to check the quality of
their own service without losing points and fines to the
franchisers. Face it; most hotels refuse to take good care of their
guests because their franchise companies impose fines one them.
Therefore the customers lose. Service doesn't get better because
hotels are too busy trying to dispute guest claims mainly because
they don't want to lose points and get fined.
QIPS, keeps the guests by shifting the hotel's concerns from losing the
points and paying fines to taking care of the guest.
The comments that guests send us are used in grading each hotel's service. Our years of experience say the best hotel inspectors are guests. QIPS gives them the opportunity to say so.
The more we hear from guests, the more reliable the QIPS Scores are. So, our dear guests, please send us your comments, compliments, complaints and suggestions. We would love to hear from you.
How to analyze QIPS scores:
| 80 or less | Not
acceptable. The hotels who reach this point will not be able to stay in
the BHB system and will be dropped.
Theses hotels have maximum of 6 months to
correct the problems and increase their QIPS Score. |
| 81-95 | Acceptable Performance.
Average hotel operator with a few issues to look at but
nothing serious. Please notice that this number is sometimes over 6
months old, so the current performance could be higher. Be sure
to let us know about your experience with these hotels. |
| 96-104 | A
good hotel. It has normal operations and does well when it comes
to guest services. |
| 101-120 | Very Good.
These are hotels that consistently offer great service and value.
Their service results in expressed guest satisfaction. |
| 121+ | Great/ Excellent Performance. These hotels have accomplished outstanding guest services in all hotel departments. We receive numerous compliments about these hotels. |
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The easy way
to look at the score: QIPS 102 means the hotel KEEPS their guest happy an average 102% |
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